ok930's Privacy Policy

1Purpose and Scope of Data Collection

ok930 is committed to providing the best gaming experience to users in Bangladesh as a trusted online betting and casino platform. To operate our services, we need to collect certain personal information.

This privacy policy describes what types of information ok930 collects, why it is collected, how that information is used, and what steps we take to keep your information secure. This policy applies to the ok930 website, mobile application, and all related services.

We place the highest importance on your privacy and always follow the highest security standards to keep your information safe. We ensure the security of your information using SSL encryption and advanced data protection technology.

2What Types of Information We Collect

ok930 collects the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number
• Current address
• Nationality

2.2 Contact Information

• Email address
• Mobile number (for bKash, Nagad, or Rocket verification)

2.3 Financial Information

• bKash, Nagad, or Rocket account number
• Transaction history
• Deposit and withdrawal details

2.4 Usage Information

• Gaming history and betting patterns
• Duration and activity of platform use
• Preferred games and betting preferences

2.5 Technical Information

• IP address
• Device type and operating system
• Browser type and version
• Login timestamps and session data

3How We Collect Information

ok930 collects your information in the following ways:

3.1 Direct Provision of Information

When you register with ok930, update your account, request a deposit or withdrawal, or contact our customer support team, you provide information to us directly. This information is collected with your consent.

3.2 Automatic Data Collection

While you use our platform, our system automatically collects certain technical information. This information is primarily used to ensure the security of the platform and to improve the quality of services.

3.3 Through Third Parties

For identity verification and fraud prevention purposes, we may verify information through trusted third-party services. However, your sensitive information is never disclosed externally through this process.

4Use of Information

ok930 uses your information for the following purposes:

4.1 Account Management

Information is used to create, verify, and manage your account. This information is essential for age verification (confirming 21+), identity verification, and account security.

4.2 Financial Transaction Processing

Financial information is required to process deposits and withdrawals via bKash, Nagad, and Rocket. All transactions are handled through secure and verified channels.

4.3 Customer Support

Our 24/7 live chat team may use your account information to resolve your issues and provide effective assistance. This information is used solely to improve service quality.

4.4 Security and Fraud Prevention

We use your information to prevent money laundering, fraud, and unauthorized access. This is essential for protecting you and other users.

4.5 Service Improvement

By analyzing your gaming preferences and usage patterns, we can provide a more improved and personalized experience. However, this analysis is conducted in full compliance with privacy policy.

4.6 Legal Compliance

We may be required to retain and provide certain information to comply with applicable laws, regulations, and the directives of regulatory authorities.

5Sharing Information with Third Parties

ok930 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Providers

Service providers such as payment processors, technical service providers, and customer support providers may access limited information. They operate under strict confidentiality agreements and may use the information only for specified purposes.

5.2 Legal Obligations

Information may be provided to comply with legal obligations based on court orders or legitimate requests from government or regulatory authorities. In such cases, we always provide the minimum information necessary.

5.3 Fraud Prevention

Limited information may be shared with trusted security partners to prevent serious fraud or harmful activity. This process is always conducted in the interest of protecting users.

6Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the ok930 website and platform. Cookies are small data files stored on your device that enhance your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core operation of the platform. They are used to maintain login sessions, ensure security, and save user preferences.

6.2 Functional Cookies

These cookies are used to remember your language preferences, display settings, and other personalized settings.

6.3 Analytical Cookies

Analytics cookies are used to analyze and improve the performance of the platform. This information remains completely confidential and is used for overall service improvement.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

7Data Security and Protection

ok930 follows the highest industry standards to protect your information. We apply the following security measures:

• 256-bit SSL encryption — all data transmissions are fully encrypted
• Two-Factor Authentication support
• Data stored in secure data centers
• Regular security audits and vulnerability testing
• Restricted employee access controls — only authorized personnel can view information
• Unusual activity detection system
• Payment information stored in a separate encrypted vault

However, transmitting information over the internet is not entirely risk-free. Even though we take every precaution, a complete security guarantee during transmission is not possible. You are therefore requested to keep your password confidential and follow general cybersecurity practices.

8Data Retention Period

ok930 retains your personal information according to the following guidelines:

• All account information is retained while the account is active
• After an account is closed, certain information may be retained as required by legal obligations
• Financial transaction records are retained for the applicable legal time period
• Customer support conversations are retained for a limited period to ensure service quality
• Once the retention period ends, information is securely deleted or anonymized

9Your Rights

As a user of ok930, you have the following rights:

9.1 Right to Access Information

You have the right to know what information we hold about you. Contact our support team to obtain this information.

9.2 Right to Correct Information

You have the right to correct any errors in your information. You can update your information through your account settings or via customer support.

9.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, we may be required to retain some information due to legal obligations.

9.4 Right to Object to Data Processing

In certain cases, you have the right to object to the processing of your information. Upon receiving your objection, we will review it and take appropriate action.

9.5 Right to Withdraw from Marketing Communications

You can stop receiving promotional emails or notifications at any time. You can change this preference through your account settings or by informing the support team.

To exercise any of the above rights, write to our support email or contact us via 24/7 live chat.

10Privacy of Minors

ok930 strictly follows a policy of keeping minors away from gaming. This platform is for those aged 21 and above only.

We do not intentionally collect any information from those under 21. Through the age verification process at registration, we confirm that the user is an adult. If it becomes known that information from a minor user was accidentally collected, that information will be deleted immediately and the associated account will be cancelled.

If you believe that a minor is using ok930, please inform our support team immediately.

11Policy Changes

ok930 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Post a clear notice on the website
• Notify registered users via email
• Aim to give at least 14 days' notice before the changes take effect
• Update the "Last Updated" date at the top of the page

If you continue using the platform after the updated policy takes effect, you will be considered to have accepted the new policy. If you do not agree with the updated policy, you may request that your account be closed.

12Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We will process your request as quickly as possible. Privacy-related matters receive our highest priority.

For more information, please also visit our Terms & Conditions, Responsible Gaming, and FAQ pages.